Looking for answers? You have come to the right place. If you still can’t find the answer to your questions, please email customerservice@wakamiglobal.com

Personal information

Do I need to set up an account to place an order?

Not at all! You can always shop Wakami without creating an account. However, if you create an account, you can enjoy the following benefits:

• Review past purchases
• Receive special offers
• Preview our new collections
• Save your address and card details for faster checkout

Is my personal information kept private?

Wakami Inc. (Wakami Global), is committed to keeping all personal information collected on our website confidential, secure, and private. 

Orders + Shipping

What payment methods do you accept?

Credit Cards (Visa, Master Card, American Express, Discover, JCB, Diners Club), Apple Payments, Google Wallet, Paypal, Amazon Payments

How long does delivery take and how much does it cost?

Within the United States, delivery can take from 2 to 6 days. Outside of the United States, it can take around 2 weeks to 1 month, depending on the national postal services for each country. Shipping charges vary depending on weight and destination. We do offer free shipping on orders over $50 within the United States.

Are all purchases insured?

All purchases are insured against theft and accidental damage during transit from our warehouse to your shipping address. Once delivered, it is no longer covered.

Are you able to ship my order to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

Can I customize my bracelet size?

Before purchasing, please review our size chart to find the perfect bracelet for your wrist size. Our bracelets are made to a standard size and cannot be customized.

Returns + Exchanges

Can I change or cancel my order after it has been placed?

We cannot change your order or add pieces to an existing order once it has been placed. However, if you need to cancel your order and it has not been shipped yet, you can do so within 24 hours of placing your order. For more information please contact customerservice@wakamiglobal.com

Can I return or exchange an item?

We do not accept returns. However, we are happy to exchange any new and unused merchandise within the first 10 days of receiving your order. If you would like to process an exchange, please email customerservice@wakamiglobal.com to get your authorized return number. For more information, please read our complete Exchange Policy.

Gift Cards + Promotions

Why isn’t my promo code working?

Each promo code has a specified expiration date. We do not allow you to combine promotions unless otherwise indicated.

Does Wakami have sales?

Wakami offers seasonal sales throughout the year. Register for email updates for special offers and promotional updates.

Exchanges and returns

We understand that sometimes you may want to make an exchange, and we’re here to help. Here’s how our exchange process works:

Exchange Policy:

We do not accept returns, but we are more than happy to facilitate exchanges for new and unused merchandise within the first 10 days of receiving your order. To ensure a smooth exchange process, please follow these guidelines:

Condition of Merchandise:

All merchandise must be returned in its original packaging and with the attached labels.

Defective Items:

If you believe you have received a product with a manufacturing defect, you have 10 days after receiving your order to request a return. Please contact us at customerservice@wakamiglobal.com with a clear photo of the defect and your request.

Exchange Procedure:

To initiate an exchange, please email us at customerservice@wakamiglobal.com for detailed instructions and to obtain an RMA (Return Merchandise Authorization) number. This RMA number must be clearly written on the outside of your package before you send it to us. Please note that any package lacking an RMA number on the exterior will be refused by our shipping department.

Include the Following Information:

When sending us the item you wish to exchange, please include a note inside the package with the following details:

• Your name
  
• Shipping address
  
• Phone number
  
• Email address
  
• Reason for the exchange
  
• Shipping Costs:
  

Please be aware that we do not reimburse any expenses or costs associated with initial or return shipping.

We value your satisfaction and aim to make the exchange process as convenient as possible. If you have any questions or need further assistance, please don’t hesitate to contact us at customerservice@wakamiglobal.com. Your happiness is important to us, and we’re here to ensure you have the best experience with our products.