Looking for answers? You’ve come to the right place. If you still can’t find the answer to your questions, please email customerservice@wakamiglobal.com

Personal information

Do I need to set up an account to place an order?

Not at all! You can always shop Wakami without creating an account. However, if you create an account, you can enjoy the following benefits:

• Review past purchases
• Receive special offers
• Preview our new collections
• Save your address and card details for faster checkout

Is my personal information kept private?

Wakami Inc. (Wakami Global), is committed to keeping all personal information collected on our website confidential, secure, and private. 

Orders + Shipping

What payment methods do you accept?

Credit Cards (Visa, Master Card, American Express, Discover, JCB, Diners Club), Apple Payments, Google Wallet, Paypal, Amazon Payments

How long does delivery take and how much does it cost?

Within the United States, delivery can take from 2 to 6 days. Outside of the United States, it can take around 2 weeks to 1 month, depending on the national postal services for each country. Shipping charges vary depending on weight and destination. We try to have every single one of our SKU’s in stock, but sometimes one of the fan favorites might go out of stock for a couple of weeks. If this is the case, the delivery might be delayed for 2 – 4 weeks, as our bracelets are handmade in Guatemala and then shipped to our warehouse in the US.

Are all purchases insured?

If you want to insure the delivery, you might need to add that as an extra product. We deliver through a third party, so the delivery is out of our hands, but the delivery success rate is above 99%.

Are you able to ship my order to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

Can I customize my bracelet size?

Before purchasing, please review our size chart to find the perfect bracelet for your wrist size. Our bracelets are made to a standard size and cannot be customized.

Returns + Exchanges

Can I change or cancel my order after it has been placed?

We cannot change your order or add pieces to an existing order once it has been placed. However, if you need to cancel your order and it has not been shipped yet, you can do so within 24 hours of placing your order. For more information please contact customerservice@wakamiglobal.com

Can I return or exchange an item?

Not at the moment, but we are working hard to get this ready. If you have any questions once your item has been delivered, please email customerservice@wakamiglobal.com

Gift Cards + Promotions

Why isn’t my promo code working?

Each promo code has a specified expiration date. We do not allow you to combine promotions unless otherwise indicated.

Does Wakami have sales?

Wakami offers seasonal sales throughout the year. Register for email updates for special offers and promotional updates.

Defective Items:

If you believe you have received a product with a manufacturing defect, you have 5 days after receiving your order to contact us at customerservice@wakamiglobal.com  with a clear photo of the defect and your request. All merchandise must be returned in its original packaging and with the attached labels.

General customer support

customerservice@wakamiglobal.com

Instagram: @wakamiglobal
Facebook: Wakami Global

A Note From Our Team
We are a small team and believe in giving each and every inquiry the attention it deserves. We take the time to respond to each email personally. So, it may take a day or two for us to respond, but we promise to get back to you as soon as possible!