Frequently asked questions

Looking for answers? You have come to the right place. If you still can’t find the answer to your questions, please email

General Information

Do I need to set up an account to place an order?

Not at all! You can always shop Wakami without creating an account.However, if you create an account, you can enjoy the following benefits:

• Review past purchases
• Receive special offers
• Preview our new collections
• Save your address and card details for faster checkout

Is my personal information kept private?

Wakami Inc., (Wakami Global), is committed to keeping all personal information collected on our website confidential, secure, and private.  For more information, please read our Privacy Policy in full.

Where can I find more information about your social impact?

To read more about how Wakami is creating a more sustainable future in Guatemala, please visit

Orders + Shipping

What payment methods do you accept?

Credit Cards (Visa, Master Card, American Express, Discover, JCB, Diners Club), Apple Payments, Google Wallet, Paypal, Amazon Payments

How long does delivery take and how much does it cost?

Within the United States, delivery can take from 2 to 6 days. Outside of the United States, it can take around 2 weeks, depending on the  national postal services for each country. Shipping charges vary depending on weight and destination. We do offer free shipping on orders over $50 within the United States.

Are all purchases insured?

All purchases are insured against theft and accidental damage during transit from our warehouse to your shipping address. Once delivered, it is no longer covered.

Are you able to ship my order to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

Can I customize my bracelet size?

Before purchasing, please review our size chart to find the perfect bracelet for your wrist size. Our bracelets are made to a standard size and cannot be customized.

Returns + Exchanges

Can I change or cancel my order after it has been placed?

We are unable to change your order or add pieces to an existing order once it has been placed. However, if you need to cancel your order and it has not been shipped yet, you can do so within 24 hours of placing your order. For more information please contact

Can I return or exchange an item?

We do not accept returns. However, we are happy to exchange any new and unused merchandise within the first 10 days of receiving your order. If you would like to process an exchange, please email to get your authorized return number. For more information, please read our complete Exchange Policy.

Gift Cards + Promotions

Do gift cards expire?

Wakami gift cards can only be used on They cannot be redeemed for cash unless required by law. If lost, stolen, damaged or destroyed, the value of your gift card will not be honored or replaced without proof of purchase and proper identification. If the amount of your online purchase exceeds the total of the gift card, you will have to pay the difference. Wakami gift cards have no expiration date or dormancy fees.

What is the “Buy $100 Get 1 Free Bracelet” promotion?

Spend $100 or more and we will add one free bracelet to your order. This deal will be automatically applied in your shopping cart. Pick from four select styles. Offer valid until December 31st, 2019.

Why isn’t my promo code working?

Each promo code has a specified expiration date. We do not allow for you to combine promotions, unless otherwise indicated.

Does Wakami have sales?

Wakami offers seasonal sales throughout the year. Register for email updates for special offers and promotional updates.